Return Policy
Returns
RETURN POLICY UPDATE PLEASE READ!
**NO REFUNDS**
**PLEASE READ OVER OUR ITEMS' DESCRIPTION ( IF AVAILABLE)
AS SOME ITEMS CONTAIN NO STRETCH**
AS OF 5/24/2024, THERE WILL BE A 10% RESTOCKING FEE FOR ALL RETURNS.
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We DO NOT accept exchanges on any white items, t-shirts, swimwear, bodysuits, leggings, or accessories/bags. All items are thoroughly inspected before leaving our warehouse, our company will not send customers any damaged items. PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALES!
(Seasonal items are FINAL SALE; for example, Holiday collections as in Christmas, Mardi Gras, Valentine's Day)
Should you notice a shipping error, you must notify customer service within 24- 48 hours at trendygurl@outlook.com. Business hours are Mon~Fri 10 AM-6 PM Eastern Time (excluding select Holidays).
The Trendy Gurl does not issue refunds, only store credit.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by THE TRENDY GURL will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. THE TRENDY GURL DOES NOT PAY FOR POSTAGE ON RETURNS.
Please allow 5-10 business days for a credit to be processed from the date that the returned item is received by THE TRENDY GURL. You will be informed via the email address that is listed on your THE TRENDY GURL account once this transaction has been processed.
If processing time is an issue for any reason, please be aware that you must contact our customer care team at trendygurl@outlook.com before returning any items to THE TRENDY GURL in order to organize alternative arrangements. If this is not done before your return is sent back, any issues that may arise with refunds to the original account are completely out of our control, and THE TRENDY GURL will not be held accountable. If you require further assistance, please email trendygurl@outlook.com with this request. Please note that the goods are your responsibility until they are returned to THE TRENDY GURL.
THE TRENDY GURL will not issue a refund on item/s that are not received or are lost in transit.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at trendygurl@outlook.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
SALE ITEMS
Under American Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regard to color, size, and fit.
Shipping is non-refundable except in cases where we may have made an error. We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.