Warranties & Returns
Warranties & Returns
Should you notice a shipping error, you must notify customer service within 48 hours of shipment delivery at firstname.lastname@example.org Business hours are Mon~Fri 10AM-6PM Eastern Time (excluding select Holidays).
The Trendy Gurl does not issue refunds, only store credit. If a refund is allowed there will be a 15% restocking fee applied to refund. Items must be returned within 7 days of receipt for a credit and any received thereafter may be denied. Your return parcel must be post stamped within 7 business days of you receiving the order. **Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. A separate box must be used to ship shoes with the original box inside. THE TRENDY GURL reserves the right to decline your return or assess a 15% re-stocking fee if these terms have not been followed. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by THE TRENDY GURL will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. THE TRENDY GURL DO NOT PAY FOR POSTAGE ON RETURNS.
Please allow 5-10 business days for a credit to be processed from the date that the returned item is received by THE TRENDY GURL. You will be informed via the email address that is listed on your THE TRENDY GURL account once this transaction has been processed.
If this will be an issue for any reason, please be aware that you must contact our customer care team at email@example.com prior to returning any items to THE TRENDY GURL in order to organize alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and THE TRENDY GURL will not be held accountable.
All orders should be returned to the address below. If you require further assistance's, please email firstname.lastname@example.org with this request. Please note that the goods are your responsibility until they are returned to THE TRENDY GURL.
THE TRENDY GURL will not issue a refund on item/s that are not received or are lost in transit.
THE TRENDY GURL Returns
527 Thurston Rd
Rochester, NY 14619
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
If you require a replacement size, color or alternative item/s, you are required to place a new order.
Under American Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to color, size and fit.
You can choose a refund or exchange if a final sale item has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it (Please note that this does not include change of mind with regards to size, color or fit)
- Is unsafe
- Is significantly different from the sample or description
- Doesn't do what we said it would, or what you asked for and can’t be easily fixed.